Privacy policy
Last updated: September 9, 2026
This Privacy Policy explains how SmartMowerHub (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit or make a purchase from smartmowerhub.com.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment and transaction information
- Order history
- IP address
- Browser and device information
- Website activity and usage data
- Communications you send to us
- Marketing preferences
We may also collect information automatically through cookies and similar technologies when you browse our website.
How We Use Your Information
We may use your personal information to:
- process and fulfill orders;
- arrange shipping and delivery;
- process payments;
- provide order confirmations and tracking updates;
- respond to customer service requests;
- manage returns, refunds, exchanges, and warranty questions;
- prevent fraud and unauthorized transactions;
- improve our website, products, and customer experience;
- analyze website traffic and performance;
- send marketing communications where permitted and where you have opted in;
- comply with legal and regulatory obligations.
Payment Information
Payments may be processed through third-party payment providers available through Shopify.
We do not directly store full payment card details. Payment information is handled by the relevant payment processor in accordance with its own privacy and security practices.
Shopify
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products and services to you.
Shopify may process certain personal information on our behalf in connection with store operation, checkout, payments, fraud prevention, analytics, and related services.
Shopify’s handling of personal information is subject to its own privacy practices.
Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
- keep the website functioning properly;
- remember preferences;
- improve site performance;
- understand how visitors use the website;
- measure advertising effectiveness;
- personalize certain content or marketing.
You may be able to manage cookies through your browser settings or any cookie preference tool available on our website.
Disabling certain cookies may affect website functionality.
Analytics and Advertising
We may use third-party analytics and advertising services such as:
- Google Analytics
- Google Ads
- Google Merchant Center
- Meta advertising tools
- Microsoft advertising or analytics services
- Shopify analytics
These services may collect device, browsing, and interaction information according to their own privacy policies.
Where required by law, we will request consent before using non-essential tracking technologies.
How We Share Personal Information
We may share personal information with trusted service providers that help us operate our business, including:
- Shopify
- payment processors
- shipping and fulfillment providers
- delivery carriers
- customer support providers
- analytics providers
- advertising platforms
- fraud prevention services
- IT and hosting providers
- professional advisers where necessary
We only share information as reasonably necessary for these providers to perform their services.
We may also disclose information when required by law or when necessary to protect our legal rights.
We Do Not Sell Your Personal Information
We do not sell personal information for monetary compensation.
Certain advertising or analytics activities may be treated as “sharing” or targeted advertising under some privacy laws. Where applicable, you may have the right to opt out.
Data Retention
We retain personal information for as long as reasonably necessary to:
- fulfill orders;
- provide customer support;
- maintain business and tax records;
- resolve disputes;
- enforce agreements;
- comply with legal obligations.
Retention periods may vary depending on the type of information and applicable law.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- access your personal information;
- request correction of inaccurate information;
- request deletion of certain information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- request a copy of your information;
- opt out of certain marketing communications;
- opt out of certain targeted advertising or data sharing where applicable.
To exercise a privacy right, contact us at:
We may need to verify your identity before completing certain requests.
United Kingdom Privacy Rights
If you are located in the United Kingdom, your personal information may be protected under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Depending on the circumstances, our legal bases for processing personal information may include:
- performance of a contract;
- compliance with legal obligations;
- legitimate interests;
- your consent.
UK customers may have rights including access, correction, deletion, restriction, objection, and data portability.
You may also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
United States Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on your state, these rights may include:
- knowing what personal information we collect;
- requesting access to personal information;
- requesting correction or deletion;
- opting out of certain targeted advertising;
- opting out of certain sharing of personal information;
- appealing certain privacy-request decisions.
We will honor applicable rights as required by law.
Marketing Communications
If you subscribe to our marketing emails, we may send you information about products, offers, or store updates.
You can unsubscribe at any time by using the unsubscribe link in an email or contacting us at:
Transactional emails related to orders, payments, shipping, or customer service may still be sent when necessary.
Children’s Privacy
Our website is not intended for children under the age required to consent to online data processing in their jurisdiction.
We do not knowingly collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us improperly, please contact us.
International Data Transfers
Because we use service providers that may operate in different countries, personal information may be transferred outside the country where you live.
Where required, appropriate safeguards may be used to protect personal information transferred internationally.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
Any updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact us at:
SmartMowerHub
Website: smartmowerhub.com
Email: contact@smartmowerhub.com