Shipping policy
At SmartMowerHub, we aim to provide fast, reliable, and secure delivery for all orders placed through our website.
Shipping Destinations
We currently ship to customers in:
- United States
- United Kingdom
If your location is outside these regions, please contact us at contact@smartmowerhub.com before placing an order to confirm availability.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Estimated Delivery Time
Our standard estimated delivery time is:
3–5 business days
Delivery times are calculated from the date your order is dispatched.
Please note that delivery estimates may vary slightly depending on your location, carrier availability, weather conditions, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offers will also be clearly shown at checkout when available.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.
Large or Heavy Items
Some robotic lawn mowers and related equipment may require special handling due to their size or weight.
Large or high-value orders may:
- ship in multiple packages;
- require a signature upon delivery; or
- be delivered using a specialist carrier.
If special delivery arrangements are required, we will contact you using the information provided with your order.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error after placing an order, contact us as soon as possible at contact@smartmowerhub.com.
We cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.
Delayed Shipments
While we aim to deliver all orders within the estimated timeframe, occasional carrier delays may occur.
If your tracking information has not updated for several business days or your package has not arrived within a reasonable period after the estimated delivery date, please contact us and we will assist you.
Lost Packages
If your tracking information shows that your package has been lost in transit, please contact us at:
We will investigate the shipment with the carrier and work with you toward an appropriate resolution.
Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please:
- Check around your property and any designated safe delivery areas.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier for additional delivery information.
- Contact us if you still cannot locate the shipment.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Include:
- your order number;
- a description of the damage; and
- clear photographs of the item and packaging.
Please retain the original packaging while your claim is being reviewed.
Customs, Duties and Taxes
Orders shipped internationally or across customs jurisdictions may be subject to import duties, VAT, taxes, customs charges, or other government fees.
Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, taxes, or import charges required by their destination country.
Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
If this happens, you may receive more than one tracking number and packages may arrive on different days.
Contact Us
If you have any questions about shipping or delivery, please contact us:
SmartMowerHub
Website: smartmowerhub.com
Email: contact@smartmowerhub.com
Customer support will be happy to assist with questions regarding your order, tracking, or delivery.