Refund policy
At SmartMowerHub, we want you to feel confident when purchasing from us. If you are not satisfied with your order, you may be eligible for a return or refund under the terms below.
Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the item must generally be:
- unused or in like-new condition;
- in its original packaging;
- complete with all accessories, manuals, cables, chargers, and included parts;
- accompanied by proof of purchase.
Items showing excessive use, damage, missing parts, or signs of improper handling may not qualify for a full refund.
How to Start a Return
To request a return, contact us at:
Please include:
- your order number;
- the product you wish to return;
- the reason for the return; and
- photos where relevant.
Do not send products back before receiving return instructions from us.
Return Shipping
Return shipping responsibility depends on the reason for the return.
If the item is defective, damaged, or incorrect due to an error on our part, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.
For returns due to change of mind, ordering the wrong product, or other customer preference reasons, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part.
Restocking Fees
A restocking fee may apply to certain large, high-value, opened, or special-order products.
If a restocking fee applies, we will inform you before the return is finalized.
Damaged or Defective Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at contact@smartmowerhub.com.
Please provide:
- your order number;
- a description of the issue;
- clear photos or video of the product;
- photos of the packaging if the item arrived damaged.
We will review the issue and provide the appropriate next steps, which may include replacement parts, repair, replacement, return, or refund.
Incorrect Items
If you receive an incorrect product, contact us promptly.
We will arrange a suitable resolution and provide return instructions where necessary.
Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow several business days for the refund to appear after it has been processed. Processing times vary depending on your bank or payment provider.
Partial Refunds
A partial refund may be issued if a returned product:
- has been used beyond what is reasonably necessary to inspect it;
- is missing accessories or components;
- is returned with damaged packaging;
- shows damage not caused by a manufacturing defect or shipping issue.
Non-Returnable Items
Certain products may not be eligible for return, including:
- gift cards;
- items marked as final sale;
- customized or special-order products;
- opened consumable or maintenance items where return would be unsuitable;
- products damaged through misuse, incorrect installation, accidents, or unauthorized modification.
Cancellations
If you need to cancel an order, contact us as quickly as possible at contact@smartmowerhub.com.
We will attempt to cancel the order before it enters fulfillment.
Once an order has been processed or shipped, it may no longer be possible to cancel it and the standard return process may apply.
Exchanges
If you would like to exchange a product for a different model, contact us.
Depending on availability, we may arrange an exchange or ask you to return the original product and place a new order.
Any price difference may need to be paid or refunded.
Warranty Claims
Manufacturer warranties are separate from our return policy.
Many robotic lawn mowers include a manufacturer warranty covering qualifying defects.
Warranty coverage, duration, and claim requirements vary by brand and product.
For warranty assistance, contact us at contact@smartmowerhub.com with your order details and a description of the issue.
United Kingdom Customers
Nothing in this policy is intended to limit any mandatory consumer rights that apply to customers in the United Kingdom.
Where applicable, UK customers may have additional statutory rights regarding cancellations, faulty goods, refunds, and returns.
United States Customers
Customers in the United States may also have rights under applicable federal or state consumer protection laws.
Nothing in this policy is intended to exclude rights that cannot legally be waived.
Contact Us
For any return, refund, exchange, damaged-product, or warranty questions, contact:
SmartMowerHub
Website: smartmowerhub.com
Email: contact@smartmowerhub.com